Privacy Policy
Last Updated: April 2026
At CICADA LIVING SDN BHD, we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This policy outlines how we collect, use, and safeguard your personal information.
Section 1: Information We Collect
We collect personal data that you provide to us directly, including but not limited to:
Contact information (Name, email address, phone number).
Shipping and billing addresses.
Payment information (processed via secure third-party gateways).
Technical data (IP address, browser type, and cookies) via our website.
Section 2: How We Use Your Information
Your data is used strictly for the following purposes:
To process and fulfill your orders for CICADA products.
To manage delivery and logistics through our courier partners.
To provide customer support and respond to inquiries.
To send you brand updates and exclusive offers (only with your explicit consent).
Section 3: Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers who assist us in operating our website and delivering products (e.g., payment processors and delivery services), all of whom are bound by strict confidentiality agreements.
Section 4: Data Security
We implement industry-standard security measures, including SSL encryption, to protect your data from unauthorized access, alteration, or disclosure. While we strive for absolute security, please note that no method of electronic transmission is 100% secure.
Section 5: Your Rights
Under the PDPA, you have the right to:
Access the personal data we hold about you.
Request corrections to any inaccurate information.
Withdraw your consent for marketing communications at any time.
Section 6: Contact Us
For any questions regarding this policy or your personal data, please contact our Data Protection Officer at: Email: support@cicadaliving.com