The Care Ritual
Every CICADA piece is an investment in comfort. Here is how to maintain the timeless softness of your linens.
The First Encounter
Please wash your towel separately before the first use. As with all premium extra-long staple cotton products, a small amount of lint may appear during the initial wash—this is an inherent trait of natural cotton and will disappear after a few cycles.
Daily Maintenance
After every use, please hang your towel up in a well-ventilated area. Avoid leaving it crumpled or damp to ensure the cotton remains airy, hygienic, and fluffy.
Gentle Cleansing
Machine wash cold or warm with a mild detergent. Avoid fabric softeners and bleach, as they coat the cotton fibers and reduce water absorbency.
Low-Heat Fluff
Tumble dry on low heat to naturally restore the towel's volume. If air drying, hang in a shaded, breezy spot away from direct sunlight. (Give the towel a gentle shake before drying to awaken the fibers, restoring its natural softness and loft.)
Snipping Loops
If you spot a pulled loop, simply snip it off with scissors. Our unique weave prevents the towel from unravelling.
FAQ
Product & Quality
Q: What makes 600 GSM towels different from regular ones?
A: GSM stands for Grams per Square Meter. While standard towels range from 300-400 GSM, our 600 GSM construction provides a significant weight, plushness, and superior absorbency, creating that signature "Cocoon" feel of a high-end bath towel.
Q: Why do you use Premium long-staple cotton?
A: Premium long-staple cotton is globally renowned for its extra-long fibers. These fibers result in a smoother, stronger yarn that is less prone to pilling and becomes even softer with every wash.
Q: Will my towels shed or lint?
A: As with all premium natural cotton products, some linting may occur during the first few washes. This is simply the excess fibers being released and will subside quickly, leaving your towel fluffier than ever.
Shipping & Delivery
Q: How long will it take to receive my order?
A: We process all orders within 24 to 48 hours. For West Malaysia, expect delivery within 3-5 business days. For East Malaysia and Singapore, it typically takes 5-8 business days.
Q: Do you offer free shipping?
A: Yes, we offer complimentary shipping for orders above a certain threshold. Please check the checkout page for the latest shipping promotions for your region.
Returns & Hygiene
Q: What is your return policy?
A: Due to hygiene reasons, we can only accept returns for items that are unused, unwashed, and in their original packaging.
** Furthermore, for hygiene assurance, returns are only eligible if the original brand tags remain intact and attached, as this serves as verification that the item has not been laundered or used.
** If you receive a defective product, please contact us within 7 days for a replacement.
Q: What should I do if I receive the wrong color?
A: We apologize for the error. Please reach out to our concierge team at WhatsApp (+60196163119), and we will arrange an exchange for you immediately.
Usage & Safety
Q: Are CICADA towels safe for babies and sensitive skin?
A: Absolutely. Our 100% natural long-staple cotton is free from harsh chemicals and synthetic blends, making it hypoallergenic and incredibly gentle on even the most sensitive skin.
Q: Are your products safety certified?
Yes, our collection is certified under the **OEKO-TEX® Standard 100 Class 1**, the world’s most prestigious safety label for textiles tested for harmful substances. This global certification guarantees that every component of our towel—from the 600 GSM long-staple cotton to the stitching threads—is free from toxic chemicals and completely safe for human health. You can use CICADA products with absolute peace of mind, knowing they are safe for infants and those with the most sensitive skin.